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Careers at PhotoBox
Vacancies
- Linux System Administrator
- Web Developer
- Customer Support Bilingual Agent
- Internship - Marketing assistant for Australia (H/F)
Linux System Administrator
About PhotoBox:
Launched at the beginning of 2000, www.photobox.co.uk is a privately owned and funded company specialising in digital photographic services using state of the art facilities. PhotoBox was the first online digital photographic company in the UK and Ireland and is now Europe's number one online community for photo printing, sharing and personal publishing with 11 million members. From the outset our value proposition has been the same: quality affordable prints combined with exceptional customer service.
Main purpose of job:
To provide system administration services to our business with an emphasis on Linux systems and networking
Main Tasks:
- Installation and configuration of new systems (Linux servers, NAS, networking) for both customer facing and internal use
- Investigation of performance issues, proposal and implementation of solutions as needed
- Management of network topology and future expansion (we have an extensive private communications network across Europe)
- Management of system backups and other regular automated tasks
- Understanding of likely points of failure and responding to problems efficiently
- Understanding of security issues
Essential skills:
- Excellent UNIX/Linux fundamentals (shell, coreutils, kernel)
- Fluency in English & French
- Network configuration and troubleshooting using open source tools
- Fluency with either RHEL or Debian GNU/Linux (or derivatives such as CentOS and Ubuntu)
- Able to deploy and troubleshoot Apache, SAMBA, MTAs, ftp servers, Linux firewalls, NFS clients and servers
- Ability to write non-trivial management scripts
- Ability to mutli-task, plan and prioritize work and function effectively under pressure
- Clear written and verbal communication
Desirable skills:
- Scripting experience with an open source language such as Perl or Python (ideally Perl)
- Able to deploy and troubleshoot MySQL and LVS/Haproxy
- Exim4, MailScanner, Bind, NIS
- OpenVPN, Linux IPSEC, non-open source VPN solutions
- Nagios server and RRD configuration
- Xen Server
- Deployment and use of SVN or Git
- Experience of Administering a Google Apps domain using the AP
- Isilon NAS
- Amazon AWS administration and monitoring
- Understanding of PCI DSS
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.
Application Information
If you think you've got what it takes, please forward your CV and covering letter to:
sysadmin-jobs@photobox.com
No contacts from agencies please.
Web Developer
About PhotoBox:
Launched at the beginning of 2000, www.photobox.co.uk is a privately owned and funded company specialising in digital photographic services using state of the art facilities. PhotoBox was the first online digital photographic company in the UK and Ireland and is now Europe's number one online community for photo printing, sharing and personal publishing with 11 million members. From the outset our value proposition has been the same: quality affordable prints combined with exceptional customer service.
The successful candidate will have a proven track record of working with XHTML, CSS and JavaScript amongst other technologies.
Main purpose of job:
The successful candidate will be working closely with the frameworks developers. You will have specific responsibility for building and optimising the controller and view components in particular of a major international e-commerce website. The site is built in on a perl/mason framework with extensive use of the Jquery JavaScript library. The successful candidate will have had experience working in web development, with a track record of delivering on-time and to specification.
Relationships:
- Reporting to the Web Development Manager in London
Key required skills:
- XHTML – at least five years' experience with a good working knowledge of cross-browser/cross-OS compatibility issues and an awareness of standards compliance
- CSS – experience as above
- JavaScript – at least three years' experience
Useful additional skills:
- JQuery
- Object-oriented perl - or working knowledge of another object-oriented language
- Mason – or working knowledge of some other web framework
- php (especially Zend framework)
- Objective C and iPhone or other mobile platforms
- Flex
- SVN, cvs or another source code management system
- General awareness of emerging front-end web technologies (css3, HTML5, etc.)
- Experience of working with a web services architecture
- Experience of agile/scrum
Main Tasks:
- Follow project specifications and timescales
- Ensure appropriate use of XHTML, CSS, Javascript, XML , AJAX, object-oriented Perl and Mason
- Use SVN to manage source code releases
- Use appropriate tools to manage/track tasks
- Investigate and fix software faults and bugs as assigned
- Comment and document own work so that it can be modified and maintained by other staff
- Following team standards for code control, testing and release management
- Report any problems with assigned tasks in good time where possible
- Assist in providing development timescales and estimates
- Assist in providing technical feedback on business requirements
- Communicate effectively with other staff as required to complete work e.g. with other developers, testers, system administrators, project managers
Personal Skills:
The successful candidate will demonstrate the following skills:
- Creativity and flair for creating efficient, robust, and well structured code
- A track record of strong productivity in a development environment
- A well organized individual: able to deliver technical work on time and to specification
- A clear communicator will all levels of the technology department (from colleagues to CTO)
- Able to ensure consistent IT standards are followed
- Able to work as part of a team
Application Information
If you think you've got what it takes, please forward your CV and covering letter to:
webteamjobs@photobox.com
No contacts from agencies please.
Customer Support Bilingual Agent
Due to ongoing expansion of our international team we will also be looking for other Customer Support roles for the languages below in the months below. Any applications received before these dates will be kept on file and contacted in the relevant month. July - Polish, August - Swedish (ideally with Danish or Finnish), September - Spanish, October - French, November - Italian, Danish
Main website supported: www.photobox.be
Main languages required: French, Dutch and English
About PhotoBox:
Launched at the beginning of 2000, PhotoBox is a privately owned and funded company, and specialises in digital photographic services using state of the art facilities. Photobox is the European market leader and focuses strongly on ensuring high standards and quality in everything we do. Our Customer Support Supervisors are expected to be able to quickly adopt these brand values and champion them with all staff; ensuring that from dealing with complaints to up-selling to customers a clear brand voice is used and high standards are met by Customer support agents.
Due to rapid growth in our customer support area, we are looking for a Bilingual Customer Support agent to join the team and help to shape the future developments of the support team. The ideal candidate will have the skills listed, and will also be expected to get hands on and be an extra member of the team when call volumes demand.
The team currently consists of 10-20 staff some of whom may be multi-language, outsourced or home based workers. The incoming contacts are highly seasonal which means that the team expands greatly in Quarter 4 (Oct-Dec), therefore the ability to handle change are fundamental. Though this job specification is team specific, there will be a requirement to fully understand and at times support the operation of the other teams.
Main purpose of job:
To provide service to customers and support to the customer service team
Main responsibilities:
Customer Support
- Efficiently and effectively handle queries from customers
- Achieve individual targets and contribute fully to achieving departmental response time targets to queries
- Troubleshoot problems and provide technical assistance in order to answer customer enquiries
- Liaise with other areas of the company as well as any relevant third parties through appropriate channels
- Identify and assist to resolve issues arising from customer contact
- Provide multi language support e.g UK/English as required
Operational
- Maintain full working knowledge of all functions within department
- Achieve daily targets
- If required, provide support to other teams
Process
- Adhere to all relevant HR processes, involving sickness, holidays and absence
- Support changes to Company policy
- Recommend changes to all systems (internal and external processes, computer systems etc) to improve/ enhance operational performance
Other Duties
- Assist in providing initial training to new customer support agents as and when required
- Actively participate in weekly team meetings and business update briefs
- Help Customer Support Supervisor and Team Leader to evaluate root causes of issues and strive to alleviate such issues from occurring
- Actively exhibit and develop professionalism at all times and respect confidentiality where required by the business and others
Experience:
Essential
- Flexible to the changing demands of a ecommerce environment
- Fast learner, with the ability to get up to speed with product & systems processes quickly
- Reliable with excellent time management
- Have a 'Can Do' attitude
Desirable
- 6 months or more experience of working in an inbound customer service environment
- Experience of working in a fast moving contact centre.
- Experience of dealing with online queries via email, phone or live chat
- Photographic skills or knowledge of photography
Personal attributes:
- Passionate about customer service
- Sets high standards – for self
- Work well within a fast paced team environment
- Good computer literacy and keyboard skills
- Excellent communicator, with exemplary written and spoken English
- Good grasp of internet technologies
- The ability to work quickly and accurately
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by the business objectives of the organisation.
Location:
Role located in our UK and international London based contact centre: 2 Willen Field Road, Park Royal, London, NW10 7AQ
Application information:
Your normal hours of work are 40 hours per week with a 60 minute paid break each day, including public holidays. You may be required to work additional hours when authorised and as necessitated by the needs of the business.
Due to the nature of our activity and the fact that we operate 24 hours a day and 7 days a week, your working days and hours may change and could include Saturdays and Sundays.
Applications with covering letter and CV to: csjobs@photobox.com (No Contacts from agencies please)
INTERNSHIP - MARKETING ASSISTANT FOR AUSTRALIA (H/F)
Référence du poste :
MAA75
Lieu :
Paris IDF FR 75010
Déplacements :
Aucun
Type de poste :
Stage
Niveau d'expérience :
Débutant
Formation :
Master 1/ Bac +4
Catégorie :
Marketing - Produit et innovation
Description du poste :
The group PhotoBox.fr/Photoways.com is Europe’s number one online photo printing, sharing & personal publishing website, with over 11 million members. We are covering 15 markets in Europe today with a large range of photo products such as photo books, calendars, canvases etc.
PhotoBox Australia will be launched in Q1 2012 and we are now looking for a:
Mission:
Integrated within the International Marketing team, you're in charge of developing PhotoBox on the Australian market.
You will be working with the following tasks:
- Site management: definition of product mix, pricing, editorial content and graphics
- Monitoring the activities and analysing the results
- Implementing and monitoring the acquisition campaigns: Search Engine Marketing and Search Engine Optimisation (SEM / SEO), affiliation, refer a friend, email campaigns and other partnerships
- Collaboration with the logistics department, in particular on customs issues
- Improving the customer experience
Personal skills:
You have a university degree with a knowledge and passion for internet, ideally you already have a first experience in marketing/sales.
You are dynamic, analytic and like team work.
English mother tongue, you speak French
When: As soon as possible
During: 6 months of internship
Where: Paris
If your profile corresponds to what we’re looking for and if you are motivated to join the PhotoBox then go on the website http://www.photobox.fr/contenu/offres-emploi and the offer MAA75.
PhotoBox Australia will be launched in Q1 2012 and we are now looking for a:
Internship - Marketing assistant for Australia (H/F)
Mission:
Integrated within the International Marketing team, you're in charge of developing PhotoBox on the Australian market.
You will be working with the following tasks:
- Site management: definition of product mix, pricing, editorial content and graphics
- Monitoring the activities and analysing the results
- Implementing and monitoring the acquisition campaigns: Search Engine Marketing and Search Engine Optimisation (SEM / SEO), affiliation, refer a friend, email campaigns and other partnerships
- Collaboration with the logistics department, in particular on customs issues
- Improving the customer experience
Personal skills:
You have a university degree with a knowledge and passion for internet, ideally you already have a first experience in marketing/sales.
You are dynamic, analytic and like team work.
English mother tongue, you speak French
When: As soon as possible
During: 6 months of internship
Where: Paris
If your profile corresponds to what we’re looking for and if you are motivated to join the PhotoBox then go on the website http://www.photobox.fr/contenu/offres-emploi and the offer MAA75.
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